Shipping Policy
At surron ebike shop USA, we strive to provide efficient and reliable shipping services to our customers. Please review the following policies regarding shipping and delivery:
1. Shipping Times: Handling time 1-2 days, our cutoff time is 2pm . Transit time 3-5 days
2. Order Processing: Orders placed before 2pm are typically processed and shipped within 1-2 business days of payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during these times.
3. Lost or Damaged Shipments: Once an order has been shipped, surron ebike shop USA is no longer responsible for any packages that are lost or damaged in transit. We partner with reputable shipping carriers to ensure the safe and timely delivery of your items. In the event of a lost or damaged shipment, we recommend contacting the carrier directly to file a claim and resolve the issue.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and ensure that it reaches you in a timely manner.
5. International Shipping: Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the customer. surron ebike shop USA is not responsible for any delays or fees imposed by customs authorities in the destination country.
6. Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and up to date. surron ebike shop USA is not liable for any delays or misdeliveries resulting from incorrect or incomplete address information.
7. Shipping Policy Updates: surron ebike shop USA reserves the right to update or modify our shipping policy at any time without prior notice. Please review this policy periodically for any changes or updates.
8. shipping method and carrier: We ship all our domestic products using ground shipping using the carrier service UPS.
9. We are open 6 days a week from monday to saturdays from 9am to 8pm
10. shipping zones. we ship from our store address in 278 Seaboard Ln, Franklin, TN 37067, United States . shipping is free within the USA
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us at Email sales@surronebikeshopusa.com
At surron ebike shop USA, we strive to provide efficient and reliable shipping services to our customers. Please review the following policies regarding shipping and delivery:
1. Shipping Times: Handling time 1-2 days, our cutoff time is 2pm . Transit time 3-5 days
2. Order Processing: Orders placed before 2pm are typically processed and shipped within 1-2 business days of payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during these times.
3. Lost or Damaged Shipments: Once an order has been shipped, surron ebike shop USA is no longer responsible for any packages that are lost or damaged in transit. We partner with reputable shipping carriers to ensure the safe and timely delivery of your items. In the event of a lost or damaged shipment, we recommend contacting the carrier directly to file a claim and resolve the issue.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and ensure that it reaches you in a timely manner.
5. International Shipping: Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the customer. surron ebike shop USA is not responsible for any delays or fees imposed by customs authorities in the destination country.
6. Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and up to date. surron ebike shop USA is not liable for any delays or misdeliveries resulting from incorrect or incomplete address information.
7. Shipping Policy Updates: surron ebike shop USA reserves the right to update or modify our shipping policy at any time without prior notice. Please review this policy periodically for any changes or updates.
8. shipping method and carrier: We ship all our domestic products using ground shipping using the carrier service UPS.
9. We are open 6 days a week from monday to saturdays from 9am to 8pm
10. shipping zones. we ship from our store address in 278 Seaboard Ln, Franklin, TN 37067, United States . shipping is free within the USA
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us at Email sales@surronebikeshopusa.com